Refund policy
30-day returns
If you are not satisfied, you may return your item within 30 days of delivery for a refund. Items must be unused, in their original packaging and include all included parts.
How to start a return
- Email paragonforhome@gmail.com with your order number and the reason for the return.
- We will reply with return instructions and the return address. Please do not send anything back before you hear from us.
- Pack the item securely in its original packaging and ship it back with a tracked service.
Return shipping
You pay the cost of returning an item you no longer want. If the item is defective, damaged or not what you ordered, we cover the cost (see below). We are not responsible for returns lost in transit, so we recommend a tracked service.
Refunds
Once we receive and inspect your return, we will refund the original payment method within 5–10 business days. Your bank or PayPal may take additional time to post the credit. If a return is not approved, we will tell you why.
Damaged, defective or incorrect items
If your order arrives damaged, does not work as described or is not what you ordered, email paragonforhome@gmail.com within 30 days of delivery with photos or a short video. We will send a replacement or refund you at no cost. In some cases we may not ask you to send the item back.
Orders that do not arrive
See “Order not received” in our Shipping Policy. We will replace the order or refund you in full.
Cancellations
To cancel an order that has not shipped, email us as soon as possible for a full refund. Once an order has shipped, use the return process above.
Items we cannot accept
- Items showing signs of use, damage after delivery, or missing parts.
- Items sent back without prior authorization.
Questions or disagreements
If something is not right, please contact us first so we can fix it quickly. Nothing in this policy limits any rights you have under applicable law or under your payment provider’s buyer-protection programs.